Payment & Security
Overview
This Payment & Security Policy applies to purchases made through Dwellensa.com.
Dwellensa is owned and operated by Xiamen Xiangliang Network Technology Co., Ltd.
We are committed to providing a secure and reliable checkout experience for customers purchasing baby products and related essentials through our online store.
Accepted Payment Methods
We accept the payment methods displayed at checkout, which may include major credit or debit cards and supported digital payment services.
Available payment options may vary depending on your location, currency, device, and the services offered by our payment providers.
Payment Authorization
By submitting an order, you confirm that the payment information provided is complete and accurate, that you are authorized to use the selected payment method, and that you authorize us and our payment providers to process the applicable order total.
Orders will be processed only after payment has been successfully authorized. We may cancel or place an order on hold if payment cannot be verified or if potentially unauthorized or fraudulent activity is detected.
Prices and Currency
Product prices, shipping charges, applicable taxes, discounts, and the final order total will be displayed at checkout before payment is submitted.
Your bank or payment provider may apply currency-conversion charges, international transaction fees, or other fees. These charges are determined by the provider and are not controlled by Dwellensa.
Payment Security
We use reasonable technical and organizational safeguards to protect transactions and personal information. Payments are processed through secure third-party payment providers using encrypted connections and applicable security standards.
Dwellensa does not directly store complete credit or debit card details. Payment information is handled by the selected payment provider according to its own privacy and security practices.
No online transaction system can be guaranteed to be completely secure. Customers are responsible for protecting their account information, passwords, payment details, and devices.
Failed or Duplicate Payments
If a payment is declined, please verify your billing information or contact your bank or payment provider.
If you believe you have been charged more than once for the same order, contact us at service@dwellensa.com with your order number and relevant transaction information so we can review the issue.
Refunds
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Please refer to our Return & Refund Policy for additional information about refund eligibility and processing.
Contact Us
For questions about payments, billing, refunds, or transaction security, please contact us using the information below.
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.
Company Information
Brand Name: Dwellensa
Company Name: Xiamen Xiangliang Network Technology Co., Ltd.
Registered Address: Unit 1102-36, No. 57 Chengyi North Street, Software Park Phase III, Torch High-tech Zone, Xiamen, Fujian Province, China
Email: service@dwellensa.com