Privacy Policy

Last Updated: September 21, 2026

Overview

This Privacy Policy explains how Dwellensa collects, uses, discloses, and protects personal information when you visit Dwellensa.com, place an order, contact us, or otherwise use our services.

Dwellensa is owned and operated by Xiamen Xiangliang Network Technology Co., Ltd.

About Our Business

Dwellensa is an online retail store operated by Xiamen Xiangliang Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, delivery assistance, returns, refunds, and other transactions conducted through Dwellensa.com.

Dwellensa offers baby products and related everyday essentials for parents and caregivers.

Shopping, Delivery, Returns, and Refunds

Customers may purchase products by selecting an item on Dwellensa.com, adding it to their cart, and completing the online checkout process. Before placing an order, customers should review the selected products, quantities, shipping address, shipping charges, and total amount.

Orders are delivered to the shipping address provided during checkout in accordance with our Shipping Policy. Order confirmations and available shipping or tracking updates may be sent using the contact information provided by the customer.

To request a return, customers must contact service@dwellensa.com before sending back any product. Return requests, eligibility requirements, return instructions, and applicable shipping costs are handled according to our Return & Refund Policy.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

For questions or problems involving a purchase, order, delivery, product, return, or refund, please contact service@dwellensa.com.

Personal Information We Collect

Depending on how you interact with our store, we may collect your name, email address, telephone number, billing address, shipping address, order details, account information, payment and transaction information, customer service communications, marketing preferences, device information, browser information, IP address, and website usage data.

We may also collect information through cookies, pixels, and similar technologies.

Payment information may be processed directly by our payment service providers. We do not directly store complete credit or debit card details.

How We Use Personal Information

We may use personal information to:

  • Process and deliver orders;

  • Manage payments;

  • Handle returns and refunds;

  • Respond to customer inquiries;

  • Provide order confirmations and shipping updates;

  • Maintain and improve our website;

  • Prevent fraud and protect account security;

  • Measure website performance;

  • Personalize content;

  • Send marketing communications where permitted;

  • Comply with legal obligations; and

  • Enforce our policies.

Where required by applicable law, we process personal information based on consent, contractual necessity, legal obligations, or legitimate business interests.

How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including website and e-commerce providers, payment processors, financial institutions, warehouses, suppliers, shipping carriers, fulfillment partners, analytics providers, advertising providers, customer support providers, technology providers, professional advisers, and government authorities where legally required.

We may also disclose information in connection with a merger, acquisition, reorganization, financing, or sale of business assets.

We do not disclose personal information for purposes unrelated to operating our business except with your consent or as permitted by applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember customer preferences, understand website activity, improve performance, and support advertising where permitted.

You may manage cookies through the cookie preference tool available on our website, where provided, or through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, process transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to access or correct your personal information, request deletion, obtain a portable copy of certain information, restrict or object to certain processing, withdraw consent, opt out of targeted advertising or the sale or sharing of personal information, or appeal a decision concerning a privacy request.

To exercise an applicable privacy right, email service@dwellensa.com with the subject line “Privacy Request.” We may request additional information to verify your identity before processing your request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages or by contacting us.

You may still receive non-promotional communications concerning your orders, account, payments, shipping, returns, refunds, or customer service requests.

Children’s Privacy

Our website and online services are intended for adults. We do not knowingly collect personal information directly from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

International Data Transfers

Your personal information may be processed in countries outside your place of residence. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal obligations. The revised version will be posted on this page with an updated “Last Updated” date.

Contact Us

For questions about this Privacy Policy, your personal information, a purchase, order, delivery, product, return, refund, or other customer service matter, please contact us using the information below.

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.

Company Information

Brand Name: Dwellensa

Company Name: Xiamen Xiangliang Network Technology Co., Ltd.

Registered Address: Unit 1102-36, No. 57 Chengyi North Street, Software Park Phase III, Torch High-tech Zone, Xiamen, Fujian Province, China

Email: service@dwellensa.com