Shipping Policy

Last Updated: September 21, 2026

Overview

This Shipping Policy applies to baby products purchased through Dwellensa.com.

Dwellensa is owned and operated by Xiamen Xiangliang Network Technology Co., Ltd.

This Policy explains how customers purchase products, receive orders, track shipments, handle delivery issues, and request assistance with shipping-related matters.

How Orders Work

Customers can purchase products by selecting items on Dwellensa.com, adding them to the cart, and completing the checkout process. Before submitting payment, customers should review their selected products, quantities, shipping address, shipping charges, and final order total.

After payment is confirmed, an order confirmation will be sent to the email address provided during checkout. Orders will be shipped to the shipping address entered at checkout.

If you experience any issues with your order, including delivery problems, damaged items, returns, or refunds, please contact us at service@dwellensa.com. Our customer service team will assist you with the next steps.

Ordering and Shipping Fees

Available destinations and shipping options are displayed at checkout. Shipping fees are calculated and shown before payment. Any free-shipping offer and its qualifying conditions will also be displayed before you place your order.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

Processing and Fulfillment Time

Orders are normally processed within 1–3 business days after we receive your completed order and payment authorization.

Processing time is separate from shipping transit time. If a product requires additional production or preparation time, that timeframe will be stated separately on its product page before purchase.

Business days mean Monday through Friday, excluding applicable public holidays.

Estimated Delivery Time

Estimated shipping transit times after dispatch are:

• United States: 7–12 business days after dispatch.

• Other destinations, where offered: Delivery estimates will be displayed at checkout based on the destination and selected shipping method.

The total estimated delivery time is the processing time plus any separately stated production time and shipping transit time. Destination-specific estimates and service limitations will be disclosed before payment.

Customs clearance, severe weather, holidays, or carrier disruptions may affect delivery estimates. If your order is delayed, please follow the assistance process below.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

Where shipping origins differ by product or destination, the applicable origin will be disclosed before payment.

If a supplier or third-party fulfillment partner dispatches your order, Dwellensa remains your contact for shipping assistance and delivery problems. Our registered company address does not, by itself, identify the dispatch location.

Tracking and Address Changes

Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

Carrier updates may not appear immediately. If tracking is unavailable or you need an update, email service@dwellensa.com with your order number.

For address corrections, contact us promptly. Changes may be unavailable once dispatch is underway.

Shipment Delays

For U.S. orders, we will ship within the stated shipment timeframe or, if none is stated, within 30 days after receiving a properly completed order, unless you agree to a delay.

If we cannot ship on time, we will notify you before the applicable deadline, provide a revised shipment date or explain that one is unavailable, and offer the option to accept the delay or cancel for a prompt refund.

We will obtain any consent required by applicable law and cancel and refund unshipped items when required consent is not obtained.

If the entire order is cancelled because it cannot be shipped, the refund will include all amounts paid, including shipping charges.

Delayed, Lost, or Undelivered Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@dwellensa.com with your order number and tracking details, if available.

We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where required.

We will not reject a non-receipt report solely because tracking shows “Delivered.”

Damaged, Incorrect, or Incomplete Items

Contact service@dwellensa.com with your order number, a description of the problem, and available photographs.

Keep packaging for assessment where possible. We will review the issue and arrange an appropriate resolution.

Do not use a baby product that appears damaged or unsafe.

International Duties and Taxes

Where international delivery is available, customs clearance may affect delivery dates.

Whether import duties and taxes are included will be disclosed before payment. Charges not collected at checkout may be payable to the destination authorities or carrier.

Returns and Refunds

To request a return or refund, email service@dwellensa.com for instructions before returning any product.

Return eligibility, return shipping costs, and refund timing are explained in our Return & Refund Policy.

Nothing in this Shipping Policy limits your statutory consumer rights.

Contact Us

Brand Name: Dwellensa

Company Name: Xiamen Xiangliang Network Technology Co., Ltd.

Registered Address: Unit 1102-36, No. 57 Chengyi North Street, Software Park Phase III, Torch High-tech Zone, Xiamen, Fujian Province, China

Email: service@dwellensa.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.