Return & Refund Policy

Last Updated: September 21, 2026

Overview

This Return & Refund Policy applies to purchases made through Dwellensa.com.

Dwellensa is owned and operated by Xiamen Xiangliang Network Technology Co., Ltd.

This Policy explains how customers purchase and receive products, request returns, receive refunds, and contact us if a problem occurs.

Ordering and Receiving Your Order

To purchase a product, select the item you want, add it to your cart, and complete the checkout process. Before submitting payment, please review your selected products, quantities, shipping address, shipping charges, and final order total.

After your order is confirmed, an order confirmation will be sent to the email address provided at checkout. Once your order ships, available tracking information will be provided.

Your order will be delivered to the shipping address entered during checkout. Please monitor the tracking information and inspect the products and packaging promptly after delivery.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us at service@dwellensa.com.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

Your return request must be submitted within this 30-day period. Requests submitted after the return window may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the product must be:

  • Unused, unworn, unwashed, and undamaged

  • In its original condition

  • Returned with its original packaging, labels, manuals, accessories, and protective materials

  • Accompanied by an order number or other proof of purchase

Products showing signs of use, washing, alteration, accidental damage, improper care, or misuse may not qualify for return.

For hygiene and safety reasons, certain baby products may only be returned if they are unopened, unused, and have their original seals intact. Any product-specific return restriction will be disclosed before purchase or in the applicable product description.

How to Request a Return

To request a return, email service@dwellensa.com within the applicable return period and provide:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Relevant photographs or videos if the product is damaged, defective, incorrect, incomplete, or materially different from its description

We will review your request and provide return authorization and instructions if the return is approved.

Please do not return a product before receiving authorization from our customer service team. Unauthorized returns may be delayed, refused, or ineligible for a refund.

Return Address

Please do not send returned products to our registered business address.

Once your return request has been approved, our customer service team will provide the appropriate return warehouse address and detailed return instructions.

The return location may vary depending on the product, fulfillment location, and delivery destination. Products sent to an address not provided in our return instructions may be delayed, refused, or returned to the sender.

Return Shipping Costs

Preference-Based Returns

Customers are responsible for return shipping costs when returning an eligible product because of a change of mind, an incorrect product selection, or another preference-based reason.

We recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return and refund process has been completed.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Items

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, Dwellensa will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

When a return is required because of our error or a qualifying product issue, we will cover reasonable return shipping costs or provide an appropriate return method.

Please keep the product and all original packaging while we review your claim. A damaged or incorrect product will not be refused solely because it was removed from its packaging for reasonable inspection.

Non-Returnable Items

The following products generally cannot be returned unless they arrived damaged, defective, incorrect, or applicable law provides otherwise:

  • Used, worn, washed, altered, or customer-damaged products

  • Personalized or custom-made products

  • Gift cards

  • Final-sale or clearance products clearly identified as non-returnable before purchase

  • Opened or used products that cannot be returned for hygiene or safety reasons

  • Products missing their original packaging, labels, accessories, or protective materials

Any product-specific return restriction will be disclosed before purchase or in the applicable product description.

Exchanges

We do not guarantee direct exchanges.

If you would like a different product, size, color, or style, you may request a return for the original eligible product and place a new order.

Damaged, defective, incorrect, or incomplete products may be replaced directly where appropriate and subject to availability.

Refund Process and Timing

After an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

We do not charge a restocking fee for an approved return. Any applicable deduction, such as unpaid return shipping costs for a preference-based return, will be clearly communicated before the refund is processed.

Late or Missing Refunds

If an approved refund has not appeared in your account:

  • Check your payment account again

  • Contact your bank, card issuer, or payment provider

  • Allow for the payment provider’s standard processing period

  • Contact us if the refund remains unavailable

If more than 10 business days have passed since we confirmed that your refund was issued, please email service@dwellensa.com.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing, fulfillment, or shipment preparation.

We do not charge a cancellation fee for an order successfully canceled before shipment. If the order has already shipped, the standard return process described in this Policy will apply.

Consumer Rights

This Return & Refund Policy does not limit any mandatory consumer rights or remedies available under applicable law.

Where applicable law provides additional cancellation, return, replacement, repair, or refund rights, those rights will apply.

Contact Us

For questions about ordering, delivery, return eligibility, return instructions, damaged products, replacements, or refunds, please contact:

Brand Name: Dwellensa

Company Name: Xiamen Xiangliang Network Technology Co., Ltd.

Registered Address: Unit 1102-36, No. 57 Chengyi North Street, Software Park Phase III, Torch High-tech Zone, Xiamen, Fujian Province, China

Email: service@dwellensa.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.